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  • @thehoneytrust

FAQ

​How Do I Place An Order?

Simply add an item to your shopping cart, enter your method of payment when prompted (credit card, Apple Pay, Paypal) and we will take care of the rest!

 

Payment and Shipping

Ship: Since we are a small company, and each of our parcels are hand picked and hand packed it may take 3-5 days to get your item posted. We will notify you a s soon as your package ships and provide you with tracking to ensure your parcel makes it to you safe and sound.

Payment:We accept several methods of payment: preferred methods are Paypal and Apple Pay, but we also accept credit cards (using our Square POS system). ​And if you happen to be in the area of Aiken we can also accept cash/check payment. Let us know if you have any issues checking out and we will try to make it as easy as possible! 

Returns & Refunds

Honey: If your honey is damaged during shipping please reach out and let us know and we will try tog et you a replacement as soon as possible! Once your honey has been opened we can no longer accept it as a return.

Merchandise: If you order some of our apparel or merch and there is something amiss please contact us to let us know and we will try to work with you the best we can to make sure that you are happy with your experience with us!  

**if you have any other questions or concerns regarding your purchase please shoot us an email or give us a call and we would be more than happy to help!